Refund & Return Policy

RETURN AND REFUND POLICY 

Because many of our customers are in the business of renting our products, We reserve the right to decline the return of any of its equipment that display any amount of use and will not refund shipping fees and will apply a 25% restocking fee to all returns. Return shipping fees are to be paid by the customer. Upon receiving a return, our returns department will initiate a refund after an inspection ensuring that the product is returned in new condition. No returns will be issued for used, damaged, or altered products. 
 

Eligibility: Returns are accepted within 20 days of purchase. Items must be unused, in original condition, and packaging. Proof of purchase required.

Non-Returnable: Products not in original condition, damaged, or missing parts not due to our error. No returns for items over 20 days post-delivery.

Refunds: Upon return receipt and inspection, we'll notify you of refund approval or rejection. Any shipping fees will not be refunded. Approved refunds will be processed to the original payment method, minus a 25% restocking fee to all returns.

Late/Missing Refunds: Check your bank, then contact your credit card company and bank. If still unresolved, contact us at support@thegripstore.com.

Sale Items: Only regular priced items eligible for refunds. Sale items are non-refundable.

Exchanges: Applicable for defective or damaged items only. Contact us for exchange instructions.

Shipping for Returns: Contact support@thegripstore.com for return instructions. You cover your own shipping costs, which are non-refundable. For items over $75, consider a trackable service or shipping insurance. We’re not responsible for lost returns.

Shipping ETA: Orders typically ship within 7 to 10 business days not including holidays.