Refund & Return Policy

Refund & Return Policy

Eligibility: Returns are accepted within 20 days of purchase. Items must be unused, in original condition, and packaging. Proof of purchase required.

Non-Returnable: Products not in original condition, damaged, or missing parts not due to our error. No returns for items over 20 days post-delivery.

Refunds: Upon return receipt and inspection, we'll notify you of refund approval or rejection. Any shipping fees will not be refunded. Approved refunds will be processed to the original payment method, minus a 30% restocking fee for items over $200.

Late/Missing Refunds: Check your bank, then contact your credit card company and bank. If still unresolved, contact us at support@thegripstore.com.

Sale Items: Only regular priced items eligible for refunds. Sale items are non-refundable.

Exchanges: Applicable for defective or damaged items only. Contact us for exchange instructions.

Shipping for Returns: Contact support@thegripstore.com for return instructions. You cover your own shipping costs, which are non-refundable. For items over $75, consider a trackable service or shipping insurance. We’re not responsible for lost returns.